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ShoreTel Office Phone Systems – Removing Barriers; Brilliantly Simple

ShoreTel, Inc. is a Sunnyvale, California based provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile Unified Communications solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, Unified Communications and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers find it difficult to match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry.

     This relatively young company has risen to the top of the field and has rapidly gained the reputation as the only provider of brilliantly simple unified business communications solutions that consistently leads the industry in customer satisfaction and lowest total cost of ownership. In addition to an award-winning, premise-based, all-in-one IP phone system, ShoreTel Office Phone Systems offer cloud-based communications. ShoreTel Sky delivers businesses of all sizes proven and secure hosted VoIP, hosted unified communications (UC) and hosted contact center services.

With ShoreTel, organizations enjoy freedom of choice: to own and manage their brilliantly simple system in-house, or to let ShorTel’s expert telephony teams handle it off-site. Either way, ShoreTel’s solutions are built to scale, grow, and evolve as needed. So companies can buy, or subscribe to, the business communication solution they need today, with no risk to their original investment should their needs change tomorrow.

     ShoreTel’s purpose-built solutions remove the barriers and complexity that other providers throw in the way, whether an organization is seeking to replace an old phone system, bring up new office sites or branches, upgrade to unified communications, or modernize its contact center. With fewer resources tied up in a phone system, an organization’s resources are cut loose, across the board, to work on the real task: moving business forward.

Organizations worldwide consistently give ShoreTel the highest ratings for customer satisfaction. In addition to ShoreTel’s corporate offices in Sunnyvale, California, they operate regional offices in Austin, Texas; New York; Maidenhead, United Kingdom; Sydney, Australia; and Singapore.

      While widely endorsed by all types of businesses, ShoreTel Office Phone Systems have discovered a niche outlet in the Legal industry.  The complex needs of the law industry worldwide appear to have found a friend in ShoreTel.  The company boasts of more than 1,000 legal firm customers.  ShoreTel offers unified communications (UC) systems that provide exceptional reliability, ease-of-use and management, a low total cost of ownership, and integration with legal services software to facilitate convenient and accurate processes. Specifically, with ShoreTel LexisNexis Time Matters Integration Application, customers have automated access to client records and creation of phone records based on phone number matches, embedded ‘click to call’ support and more. The ShoreTel Cost Recovery Integration Application combines the ShoreTel VoIP phone system with legal and professional services accounting software, such as Equitrac and Copitrak, to facilitate convenient and accurate telephone time tracking and billing.

According to a company spokesperson, ShoreTel’s comprehensive United Communications offerings and integrated legal applications enable law industry customers to gain a competitive edge while ensuring they exceed customer expectations. Representatives of the legal profession have cited ShoreTel’s redundancy model for providing the uptime guarantee so critical to a law firm and the related legal software and the mobility platform as elegant solutions that add to attorneys’ productivity and their service to clients.

    One of the key drivers that customers indicate sold them on the ShoreTel system was the simplicity of the architecture – so it wasn’t a complex thing to put in place – and also how readily available and how quick it can be implemented in multiple offices.

     What ShoreTel Office Phone Systems have done for the Legal industry, they can also do for just about any industry, including Education, Medical related facilities from hospitals to physician and dental offices, retail businesses, large and small – the range is unlimited.  And it all comes back to ShoreTel’s “brilliant simplicity” and “uncomplicated architecture.”

     ShoreTel has also been well-received by non-Profit organizations eager to put forth a professional veneer as they compete for the scarce supply of charitable dollars.  Nourishing customer satisfaction and customer confidence is enhanced by the point of contact that generally first comes via a phone call.  The more sensitive and professional the first impression is through a quality phone system, the better. ShoreTel’s simple Unified Communications solutions provide a non-profit organization with that professional feel that make donors comfortable – and as a bonus, the company staff feels non-threatened by the minimal technical skills required to implement and operate the system.

     While ShoreTel Business Phone Systems may lack the name recognition of the giants of the industry, they are proving that customer sensitivity which removes the barriers and complexity that other providers throw in the way is the route to customer satisfaction and ultimate leadership in the industry.